Orders, in the chat they already use

It reads how people actually type

There is no required syntax. Quantities, units and product names are pulled out of ordinary phrasing, and matched against your catalogue and the aliases you have taught it.

• English, Tamil script, Malay, and romanised mixtures of all three.
• “2 bag atta 5kg”, “ghee 1 tin”, “500g chilli powder” — all one message, three lines.
• Adding to an open order merges into the existing line rather than duplicating it.

Extra words no longer block an order

Real orders carry more than products. A customer's own name, their unit number, a delivery instruction. Those are recognised as information for the shop, saved as a note on the order, and echoed back — they do not stop the order confirming.

• Notes appear on the order in the dashboard.
• Pleasantries are neither a product nor a note. They are simply not acted on.
• When it is unsure, it asks — because a real product line filed as a note would be silently dropped.

Nothing is guessed

A line that cannot be resolved becomes a question with a suggestion, answered by tapping Yes or No. It never quietly picks the closest-looking product, and it never invents a price.

Confirm is mandatory

No order exists until the customer taps Confirm. That tap reserves stock atomically, freezes every price, and starts the payment clock. Before it, a customer can think out loud without committing you to anything.