Every customer, one connected profile

Identified the moment they say hello

There's no sign-up. A first message from a new WhatsApp number creates their customer record on the spot — no registration screen, no form to fill in.

• Their WhatsApp number is the identity. No username, no password, no separate account to create or forget.
• A customer who's messaged but never ordered still appears on your list — they're a real lead, not noise to filter out.

One profile holds everything

Identity, saved delivery address, order history and your own private notes about them — all in one place on the dashboard, not scattered across a chat history you'd have to scroll back through.

• Every order they've placed, with the payment history behind it, is one tap away from their profile.
• Your customers are only ever yours — every record is scoped to your shop, never visible to another business on the platform.
• Lifetime spend is counted from money actually approved, never from an order total that's still sitting unpaid.

A personal link, the same real prices

Every catalog link is signed for one customer: a returning customer is greeted by name and shown what they've recently bought, so reordering is a few taps. The products and prices are exactly what's in your catalogue — the same for every customer, so there's never a mismatch to explain.

• The link itself is a signed token carrying the shop, the customer and an expiry — never a guessable or shared URL.

An address, saved once

The first time a customer gives their delivery address, it's kept. A returning customer is never asked again — Confirm just uses what's on file, and it's reused for packing and delivery too.

The conversation remembers where they left off

"What was my last order?", "how much have I spent this year?", "how many orders have I placed?" — all answered directly, instantly, from their real order and payment history, without an alert landing in your inbox for a question you didn't need to answer.

• "Where's my order?" gets a real status, not a promise to check and get back to them.
• Order confirmations, payment updates, invoices and delivery updates always land in that customer's own WhatsApp — never mixed up with someone else's.

Purchase history that makes reordering easy

Every order builds their history automatically. On their catalog link, the products they've bought recently are surfaced first — so a repeat order is a few taps, not retyping a list from memory.

Group them, then reach exactly them

Tag customers by whatever matters to your business — a suburb, a segment, a habit. When you send a broadcast, pick exactly who it reaches instead of messaging everyone.

• All customers, customers you've tagged, or customers who bought a specific product.
• Customers who've ordered recently — or, just as usefully, ones who haven't ordered in a while and are worth a nudge.

Opting out is always honoured

Send STOP and the bot goes quiet for that customer — no reminders, no broadcasts, no proactive messages. Send START and it picks back up. It's a legal requirement in every market we serve, not a preference anyone can switch off.

No app. No portal. No password. Just WhatsApp.

Customers place orders, get payment instructions, send receipts and receive updates without installing anything or learning a new interface — the conversation they already have with your shop is the entire experience.