Serve customers faster without making your business more complicated.
Retail is busy, and small tasks add up. OrderAgent turns everyday customer conversations into organised orders — connecting the customer-facing side of retail, from conversation to order, payment and fulfilment.
Business challenges
Retail is busy. Small tasks add up quickly.
Then there are orders to record, payments to check, invoices to prepare and customers to follow up. Spread across WhatsApp, it's hard to keep it all organised.
The same product questions, all day
“Do you have this?” “How much is it?” Each one needs someone to stop and check the shelf or the price list.
Orders to record by hand
“I want 2 pieces” arrives as a chat message, and someone has to write it down before it's forgotten.
“Where is my order?”
Status questions from customers who would rather message than phone the shop, each one answered by hand.
“Did you receive my payment?”
Receipts arrive in the chat, and someone has to check each one against the right order.
Invoices to prepare
Every paid order needs a document typed up and sent to the customer.
Customers to follow up
Regulars who have gone quiet, and no easy way to see who they are.
How OrderAgent helps
Turn everyday customer conversations into organised orders
OrderAgent takes the repetitive work around customer conversations, orders, payments and fulfilment and puts it into one connected workflow. Your customers use WhatsApp. Your business keeps moving.
Customers order through WhatsApp
Customers message what they want — “I need 3 boxes of tea and 2 packs of sugar.” OrderAgent builds the order from the message and the customer confirms it themselves. Less typing, less manual order entry.
Answer product questions
“Do you have this?” “How much is it?” “Is the 5kg pack available?” Customers get the price and the current stock from your catalogue, with the product's photo when the question is about one product — so your team isn't answering every basic question by hand.
Give customers a product catalogue
Each customer gets a personal link to a mobile catalogue: search products, see photos and descriptions, check what's in stock, build a cart with a running total, and send it into their own WhatsApp to confirm. Shopping without building a customer app.
Keep customer orders together
Current order, previous orders, recent purchases, contact details and payment history sit on one profile — no scrolling back through old messages. It matters most for customers who buy from you repeatedly.
Make repeat purchases easier
“Same as last time” rebuilds a regular's previous order from your records for them to review and confirm. On their catalogue link, the products they've bought before come first. Repeat customers don't start from zero.
Connect payment to the order
Once the customer confirms, payment instructions go out. The receipt they send on WhatsApp is read and checked before it reaches you, and approving it is always your call. Order and payment stay connected.
Keep customers updated
“Is my order ready?” “Has it been delivered?” Customers ask on WhatsApp and get the status from the order itself, and they're told once per real change — so fewer status calls and messages for your team.
Understand your customers
See who your regulars are, what they've bought and when they last ordered, including who hasn't ordered in a while. Tag customers however you group them, and send a campaign to exactly that group.
Relevant features
Relevant OrderAgent features
Not the whole product — the parts of it a retailer actually uses.
A customer conversation becomes a complete order
A customer messages: “Hi, do you have 2 packs of tea?” OrderAgent checks the catalogue and replies with the price and what's in stock.
They say: “Okay, send me 2.” OrderAgent reads that against the product just discussed and builds a draft order for them to confirm.
They tap Confirm. Payment instructions go out, and the receipt they send back is checked before it reaches you for approval. Then come the invoice, packing and delivery, with the customer updated along the way.
Later the same customer returns with: “Same as last time.” Their previous order is already on record, so they don't start from zero.
Business benefits
What changes
Faster customer service
Answer common product and order questions without handling every message manually.
Easier ordering
Customers can order naturally through WhatsApp or your product catalogue.
Better customer information
Keep customer details, orders and purchase history connected.
Less payment follow-up
Receipts and payment review stay connected to the order.
Fewer status messages
Customers can check their order status through WhatsApp.
More repeat business
Make it easier for existing customers to order again.
Other business types
Make retail ordering simple.
Give your customers an easier way to ask, order, pay and track their purchases. OrderAgent isn't a POS or an accounting or warehouse system — it connects the customer-facing side of retail, from conversation to order, payment and fulfilment.