Frequently asked questions

No. They message your shop's WhatsApp number exactly as they do now. There is no app, no portal, no account and no password on the customer side — that is the entire premise.

Not your personal one. A number can be registered on the WhatsApp Business Platform or used in the WhatsApp app on a handset, not both — registering yours would take it off your phone. The practical answer is a new SIM, which is also better for the shop: the order line survives a change of staff or a lost phone.

The software side is about fifteen minutes — bank details, QR and products. The number provisioning depends on Meta's display-name review, which is usually a day or two. Loading a large catalogue is something we do for you.

Because onboarding really does involve buying a SIM, registering a number under a Meta Business account and agreeing a price. A form would imply we automate all of that. It also means your catalogue gets loaded properly the first time, which is the biggest single factor in how well the bot understands your customers.

English, Tamil in Tamil script, Malay, and romanised mixtures of all three — which is what people actually type. Matching is against your own catalogue and the aliases you teach it, so your products' vocabulary matters more than the language itself.

It asks rather than guesses. A line it cannot resolve becomes a Yes/No question with a suggestion. And nothing is committed until the customer taps Confirm, so a wrong draft costs one message to fix rather than an order to unwind.

No. It classifies messages and it reads receipt images. Every price, quantity, total and date a customer sees came out of your database, and the six checks applied to a receipt are ordinary deterministic rules with no model involved.

Stock is reserved atomically at the moment a customer confirms. If a line has gone short since the draft was built, the whole confirm rolls back and the customer is told which lines are short and how much is left — so they reduce the quantity instead of starting over.

Nothing but a read receipt. Acknowledgements are recognised and answered with silence, because replying “the owner will get back to you” to “thanks” is noise. The rule is strict: every word must be an acknowledgement, so “ok 2kg” is still an order.

Never. There is no confidence threshold that unlocks it and no setting that turns it off. The verification exists to make your decision fast and well-informed, not to make it for you.

The image is stored privately and read, then put through six checks in a fixed order: duplicate image, duplicate reference, currency, transfer date, amount, recipient account. The first failure wins, so the reason you see is the first thing that was actually wrong.

Record them as they arrive. The order settles — and the invoice issues — only when the running total reaches the full amount. A part-payment that leaves a balance issues nothing.

Yes, on every plan. A numbered PDF is issued the moment you approve a payment and delivered to the customer over WhatsApp. An invoice after a payment is table stakes for a business, not an upsell.

Because price is agreed per shop during onboarding, alongside the WhatsApp conversation cost estimate for your volume. Publishing a number we then adjust on every call would be less honest, not more.

Nothing stops. You get one warning at 80%, one alert at 100% and a daily nudge after that. No customer is ever refused because a shop reached its limit — the allowance is structurally soft.

Yes, and it is billed by Meta rather than by us. They charge per 24-hour conversation and the rate varies by country and message type. We will estimate it for your volume rather than hiding it in a plan price.

Yes. Any capability can be switched on for a specific shop as an override — useful if you want broadcasts for one festival season without moving to Pro permanently.

You, through a session tied to your WhatsApp number. Every record belongs to exactly one shop and every query is filtered by it, taken from your verified session rather than from anything in the address bar. Receipt images live in private storage and are only ever served through short-lived signed links scoped to your own folder.

Yes — STOP silences everything, START reinstates. While opted out nothing is sent, not even an explanation. Their deliberate actions still alert you so an order they touched does not silently expire, but a tap is never treated as re-consent.

Not from us. Everything runs on the official WhatsApp Business Platform. Shops get banned for using unofficial clients, and for sending marketing through utility templates — which is exactly why your transactional templates are blocked from the broadcast picker in three separate places.

The number is your SIM and your business. Your data is yours — ask and we will export orders, customers, invoices and catalogue in a usable format.

The conversation view on that customer. A message WhatsApp refused is marked “not delivered” rather than hidden, so you can see what the bot tried to say. No outbound row at all usually means the message was an acknowledgement and was deliberately not answered.

Stock moves at exactly two moments — down on confirm, up on cancel or expiry. Nothing else touches it, so the audit is short: that product's confirmed orders against its cancelled and expired ones.

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